Terms & Conditions -

Last updated: July 13, 2026

These Terms & Conditions (“Terms”) govern your use of the Ralvio Studio website and your purchase of products from us.

By accessing our website, creating an account, placing an order, or otherwise using our services, you agree to these Terms.

Please read these Terms carefully before using the website or placing an order.

About Ralvio Studio

Ralvio Studio (“Ralvio Studio,” “we,” “our,” or “us”) operates this website and sells jewelry and related products.

Contact details:

Ralvio Studio

Email:
support@ralviostudio.com

Business mailing address:
Room 2-216, Conference Center
South Section of Baojin Expressway
Rongcheng, Xiong’an Area
China (Hebei) Pilot Free Trade Zone
Hebei 071700
China

Important: This business mailing address is not automatically a return address. Do not send products, returns, exchanges, or parcels to this address unless our customer support team has specifically instructed you to do so in writing.

Acceptance of These Terms

By using this website or placing an order, you confirm that:

You have read and understood these Terms
You agree to comply with these Terms
You have the legal capacity to enter into a contract
The information you provide is accurate and complete
You are using the website for lawful purposes

If you do not agree to these Terms, please do not use the website or place an order.

Eligibility to Purchase

You must be legally able to enter into a binding purchase contract in your location.

If you are under the age of legal majority where you live, you may use the website or place an order only with the involvement and permission of a parent or legal guardian.

We may refuse or cancel an order where we reasonably believe that:

The order was placed fraudulently
The purchaser is not legally eligible to contract
False or incomplete information was provided
The order violates applicable law
The order is intended for unauthorized resale or misuse

Customer Accounts

You may be able to create a customer account to view orders, manage addresses, save payment-related preferences where available, and access other website features.

You are responsible for:

Providing accurate account information
Keeping your login credentials confidential
Restricting access to your device and account
Notifying us promptly if you suspect unauthorized access

You are responsible for activity carried out through your account unless the activity resulted from circumstances for which we are legally responsible.

We may suspend or close an account where reasonably necessary to protect customers, prevent fraud, enforce these Terms, or comply with law.

Product Information

We aim to describe and display our products as accurately as reasonably possible.

Product information may include:

Product name
Images
Color
Materials
Measurements
Weight
Finish
Care information
Availability
Price
Estimated production time

Because many Ralvio pieces are made, finished, assembled, or prepared by hand, minor variations may occur.

These variations may include slight differences in:

Color
Texture
Shape
Size
Finish
Stone pattern
Surface detail
Placement of handmade elements

Such minor variations are part of the handmade character of the product and do not necessarily indicate a defect.

Colors may also appear differently depending on lighting, photography, screen calibration, and device settings.

Product Availability

All products are subject to availability.

Adding an item to your shopping cart does not reserve it.

We may limit quantities or discontinue a product at any time.

If an ordered product becomes unavailable after payment, we will contact you and offer an appropriate option, which may include:

Waiting for production or restocking
Selecting an alternative item
Receiving a partial refund
Receiving a full refund for the unavailable item
Cancelling the affected order

Made-to-Order and Handmade Processing

Ralvio pieces are made or prepared by hand with care.

Please allow approximately 15–25 business days for your order to be crafted, checked, and prepared before shipment.

Business days do not include weekends or public holidays.

The production period may be longer during:

Busy seasons
Product launches
Holiday periods
High order volumes
Material shortages
Complex or detailed production
Customization or personalization

The 15–25 business day period refers to production and preparation only.

Shipping transit time begins after your order has been dispatched.

If we reasonably expect that your order cannot be dispatched within the stated timeframe, we will contact you with an updated estimate and the options available to you.

Prices and Currency

Prices are displayed in the currency shown on the website or selected through an available currency feature.

Prices may change at any time, but a price change will not normally affect an order that we have already accepted.

Unless otherwise stated, product prices may not include:

Shipping charges
Customs duties
Import taxes
Brokerage fees
Local handling charges
Foreign exchange fees
Charges imposed by your bank or payment provider

Applicable shipping costs and other charges known to us will be shown at checkout before you submit your order.

If a pricing error is obvious or material, we may contact you before accepting or fulfilling the order.

You may choose to proceed at the correct price or cancel the affected item or order.

Promotions and Discounts

Promotions, discount codes, and special offers may be subject to separate conditions.

Unless otherwise stated:

Promotions cannot be combined
Promotions cannot be exchanged for cash
Discount codes must be entered before checkout is completed
Promotions may be limited by product, customer, location, quantity, or date
Promotions may end or change without notice where permitted by law

We may cancel a discount obtained through fraud, abuse, technical error, unauthorized distribution, or violation of the promotion terms.

Nothing in this section permits false or misleading pricing or limits mandatory consumer rights.

Placing an Order

When you place an order, you are making an offer to purchase the products shown in your order.

After checkout, you may receive an automated order confirmation email.

An automated order confirmation acknowledges that we received your order. It does not necessarily mean that we have accepted the order.

We may accept the order when:

Payment has been authorized or confirmed
The order has passed relevant fraud and availability checks
We begin production or preparation
We send a processing or acceptance notice
We dispatch the order

A binding sales contract is formed when we accept the order, subject to applicable law.

Order Review

Please review your order carefully before submitting it.

You are responsible for checking:

Product selection
Quantity
Size
Customization
Personalization
Billing details
Shipping address
Postal code
Email address
Phone number
Payment details

We cannot guarantee that an order can be changed after production has begun or after it has been dispatched.

Order Acceptance and Refusal

We may refuse, limit, or cancel an order where reasonably necessary, including when:

A product is unavailable
Payment is not authorized
Fraud or misuse is suspected
Pricing or product information contains a material error
Shipping to the destination is unavailable
The order violates these Terms or applicable law
The purchaser has provided incomplete or inaccurate information
The order presents a security, sanctions, customs, or legal concern

If we cancel an order after payment has been received, we will return the applicable amount to the original payment method unless another legally permitted arrangement is agreed.

Payments

Payments may be processed through PayPal and payment methods made available through PayPal.

Available methods may vary by:

Customer location
Currency
Device
PayPal eligibility
Payment provider availability
Fraud or security checks

When you use PayPal or another payment option provided through PayPal, you may also be subject to PayPal’s terms, privacy statement, eligibility requirements, and security procedures.

We do not intentionally store full payment card numbers or card security codes on our website.

Your bank, card issuer, PayPal, or payment provider may apply:

Currency conversion
Authorization holds
Foreign transaction fees
Verification steps
Payment limits
Security reviews

We are not responsible for fees charged independently by your financial institution or payment provider.

Payment Authorization

An attempted payment does not guarantee that an order has been accepted.

We may wait for payment confirmation before beginning production or dispatching an order.

If payment is:

Declined
Reversed
Cancelled
Disputed
Charged back
Flagged for review

we may pause, cancel, or withhold fulfillment of the affected order where legally permitted.

Order Changes and Cancellations

Because our products may be made or prepared after an order is placed, changes or cancellations may not be possible once production has begun.

Requests are reviewed individually.

Where cancellation is accepted, any approved refund will normally be returned to the original payment method.

Your mandatory cancellation or withdrawal rights under applicable consumer law are not limited by this section.

Shipping

Orders will be shipped using the services and methods available for the destination.

Delivery time depends on factors including:

Destination
Shipping carrier
Customs clearance
Local postal services
Seasonal demand
Weather
Public holidays
Events outside our reasonable control

Any shipping estimate shown at checkout is separate from the 15–25 business day production and preparation period.

You will receive shipping confirmation and tracking information when available.

Tracking information may take time to update after a parcel is handed to the carrier.

Shipping Address

You must provide a complete and accurate shipping address.

If you notice an error, contact us immediately.

We cannot guarantee that an address can be changed after dispatch.

You may be responsible for additional charges caused by:

An incorrect address
An incomplete address
A refused parcel
Failure to collect a parcel
Repeated delivery attempts
A parcel returned by the carrier

This does not apply where the delivery problem was caused by our error or where applicable law provides otherwise.

Delivery and Risk

Responsibility for loss or damage will transfer as determined by applicable law.

Nothing in these Terms is intended to transfer risk to a consumer earlier than permitted by mandatory consumer law.

If tracking indicates delivery but you cannot locate the parcel, please check:

The delivery address
Safe-place locations
Household members
Reception or building management
Nearby delivery points
The shipping carrier

Then contact us promptly so we can help review the available information.

International Orders

International orders may be subject to:

Customs duties
Import taxes
Brokerage fees
Handling charges
Customs inspections
Local restrictions

Unless clearly stated otherwise at checkout, these charges are not included in the product price or shipping charge and are the customer’s responsibility.

We do not control customs decisions, local import rules, or fees imposed by government authorities or shipping providers.

You are responsible for ensuring that the products may lawfully be imported into your destination.

Delivery Delays

Production, dispatch, or delivery may be affected by events outside our reasonable control.

These may include:

Carrier disruption
Customs delay
Severe weather
Natural disaster
Public health events
War or civil disturbance
Government restrictions
Labor disputes
Material shortages
Transportation interruption
Technical failure

If a delay materially affects your order, we will take reasonable steps to notify you and explain the available options.

Where required by applicable law, those options may include accepting a revised timeframe or cancelling the affected order for a refund.

Returns

Eligible return requests must normally be made within 14 days of delivery, subject to applicable law and the conditions in our Shipping & Returns Policy.

Before returning any item, you must contact our customer support team and receive written return instructions.

Do not send an item to our business mailing address or any other address unless our support team has confirmed the correct return method and return destination.

Returns sent without prior authorization or without following our return instructions may be delayed, refused, or returned to the sender where legally permitted.

Return Eligibility

To qualify for a standard return, the item must normally be:

Unused
Unworn
Undamaged
Unaltered
Free from marks, scratches, odors, or signs of use
Returned with original packaging
Accompanied by the order number or proof of purchase
Returned according to our instructions

Eligibility is also subject to the Shipping & Returns Policy and applicable consumer law.

Personalized and Custom-Made Products

Personalized, engraved, resized, specially altered, or fully custom-made products may not be eligible for change-of-mind cancellation, return, or exchange.

This restriction does not apply where:

The product is damaged
The product is defective
The product is materially different from what was ordered
The product is incorrect
Applicable law provides a non-excludable remedy

A product is not necessarily fully custom-made merely because it is prepared after an order is placed. Any exception will depend on the actual nature of the customization and applicable law.

Earrings and Hygiene-Sensitive Products

For hygiene and safety reasons, earrings that have been worn, inserted, or tried on may not be eligible for a change-of-mind return.

This restriction does not limit your rights where the product is:

Damaged
Defective
Incorrect
Not as described
Otherwise subject to a mandatory legal remedy

Return Shipping Costs

Unless a product arrived damaged, defective, incorrect, or a different rule is required by applicable law, the customer is generally responsible for approved return shipping costs.

The return method and destination will be provided after the return request has been reviewed.

We recommend using a tracked shipping service and retaining proof of shipment.

We are not responsible for a return sent to an incorrect address or lost before it reaches the designated return destination, except where the loss resulted from our instructions, error, or legal responsibility.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery where reasonably possible.

Include:

Order number
Full name
Description of the issue
Clear photographs of the item
Photographs of the packaging
Photograph of the shipping label where possible

Keep the item and packaging until we have reviewed the request.

Depending on the circumstances and applicable law, the remedy may include:

Repair
Replacement
Return
Partial refund
Full refund
Another appropriate remedy

The 7-day reporting request does not remove any longer mandatory rights you may have for defective or misdescribed goods.

Refunds

Authorized returns will be inspected after receipt.

If approved, refunds will normally be issued to the original payment method.

Your bank, card issuer, PayPal, or payment provider may require additional processing time before the refund appears.

Original shipping charges may be non-refundable for an ordinary change-of-mind return, except where applicable law requires otherwise.

Shipping charges will not be withheld where doing so would unlawfully limit rights relating to damaged, defective, incorrect, or misdescribed products.

Exchanges

Exchanges depend on:

Product availability
Materials
Size availability
Production capacity
Return eligibility

In some cases, the original item must be returned and refunded before a new order is placed.

Shipping & Returns Policy

Our Shipping & Returns Policy forms part of these Terms.

It provides additional information about:

Production time
Shipping
Tracking
Returns
Exchanges
Refunds
Damaged products
Return instructions

If there is a conflict between these Terms and a mandatory consumer law, the mandatory law will apply.

Product Care

Jewelry may be affected by:

Moisture
Chemicals
Perfume
Cosmetics
Sweat
Chlorine
Salt water
Abrasion
Impact
Improper storage

Follow any care instructions provided with the product or on the website.

Normal wear, accidental damage, misuse, improper care, unauthorized repair, or alterations may not be considered a manufacturing defect.

This does not limit mandatory rights relating to defective goods.

Website Content

Website content is provided for general information and shopping purposes.

We try to keep information accurate and current, but we do not guarantee that every part of the website will always be:

Complete
Error-free
Available
Current
Compatible with every device

We may correct errors, update information, modify features, or temporarily suspend parts of the website.

Intellectual Property

Unless otherwise stated, the website and its content are owned by or licensed to Ralvio Studio.

This includes:

Brand names
Logos
Product names
Product designs
Photographs
Graphics
Copy
Page layouts
Videos
Illustrations
Website design
Marketing materials

You may use the website for personal, non-commercial shopping purposes.

You may not, without prior written permission:

Copy
Reproduce
Republish
Sell
Distribute
Modify
Scrape
Download in bulk
Create derivative works
Use content for commercial purposes
Use our brand in a misleading manner

Legal rights such as fair use, fair dealing, quotation, or other mandatory exceptions remain unaffected.

Reviews and User Content

If the website allows reviews, comments, photographs, or other submissions, you must ensure that your submission:

Is accurate and genuine
Is based on your own experience
Does not infringe intellectual property
Does not disclose another person’s private information
Is not unlawful, abusive, discriminatory, defamatory, or misleading
Does not contain malicious code or spam

You retain ownership of your original content.

By submitting content for publication, you grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, display, format, and use the content in connection with the website and our business, subject to applicable law.

We do not guarantee that every submission will be published.

Prohibited Uses

You must not use the website to:

Break any law
Commit or facilitate fraud
Impersonate another person
Submit false information
Interfere with website security
Access restricted systems
Introduce malware
Conduct unauthorized automated scraping
Circumvent purchasing limits
Abuse promotions
Infringe intellectual property rights
Harass others
Submit unlawful content
Attempt unauthorized payment activity

We may restrict access, cancel affected transactions, or take other reasonable action if these rules are violated.

Third-Party Services and Links

The website may contain third-party links, tools, payment features, social media links, shipping services, or integrations.

Third-party services may be governed by their own:

Terms
Privacy policies
Security practices
Eligibility requirements

We do not control third-party websites or services and are not responsible for their content, availability, or independent conduct, except where applicable law provides otherwise.

Privacy

Our collection and use of personal information are described in our Privacy Policy.

By using the website, you acknowledge that personal information will be handled as described in that policy and applicable law.

Disclaimer of Warranties

To the maximum extent permitted by law, the website is provided on an “as available” basis.

We do not promise that the website will always be uninterrupted, error-free, secure, or compatible with every device.

Nothing in these Terms excludes warranties, guarantees, conditions, rights, or remedies that cannot legally be excluded.

Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

This includes liability that cannot be excluded for:

Fraud
Fraudulent misrepresentation
Death or personal injury caused by negligence where applicable
Intentional misconduct
Mandatory consumer guarantees
Other non-excludable legal obligations

To the extent permitted by law, we are not responsible for indirect, incidental, special, or consequential losses that were not reasonably foreseeable when the contract was formed.

For business users, additional limitations may apply where legally permitted.

For consumers, this section does not limit mandatory legal remedies.

Indemnity

Where permitted by applicable law, you agree to be responsible for losses or claims reasonably resulting from your unlawful misuse of the website or material breach of these Terms.

This section does not require a consumer to compensate us where doing so would be unfair, unlawful, or inconsistent with mandatory consumer protection law.

Force Majeure

We are not responsible for delay or failure caused by circumstances beyond our reasonable control.

These may include:

Natural disasters
Severe weather
Epidemics
War
Civil disturbance
Government action
Customs restrictions
Strikes
Carrier disruption
Internet or utility failure
Cyberattack
Material shortages
Supply-chain interruption

We will take reasonable steps to reduce the effect of such circumstances and communicate with affected customers where appropriate.

Complaints

We aim to resolve concerns fairly and promptly.

To make a complaint, contact:

support@ralviostudio.com

Include:

Your name
Order number where applicable
Description of the issue
Supporting information or photographs

We will review the matter and respond within a reasonable timeframe.

Governing Law

These Terms and any dispute relating to them are governed by the laws applicable to the operator of Ralvio Studio, subject to mandatory consumer protection laws that apply in the customer’s place of residence.

Nothing in this section deprives a consumer of rights or protections that cannot be excluded by contract.

Because Ralvio Studio serves customers internationally, the appropriate jurisdiction and legal venue may depend on the customer’s location and applicable law.

Severability

If any part of these Terms is found invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The affected provision will be interpreted or adjusted only to the minimum extent necessary.

No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we have waived the right to enforce it later.

Entire Agreement

These Terms, together with the Privacy Policy, Shipping & Returns Policy, product information, and any specific terms shown at checkout, form the agreement relating to your use of the website and purchase of products.

Changes to These Terms

We may update these Terms when our:

Website changes
Products change
Services change
Payment methods change
Business practices change
Legal obligations change

The updated Terms will be posted on this page with a revised “Last updated” date.

Changes will not normally affect an order already accepted unless required by law or agreed with you.

For questions about these Terms, an order, or the website, contact:

Ralvio Studio

Email:
support@ralviostudio.com

Business mailing address:
Room 2-216, Conference Center
South Section of Baojin Expressway
Rongcheng, Xiong’an Area
China (Hebei) Pilot Free Trade Zone
Hebei 071700
China

Important: This is our business mailing address and is not automatically a return address.

Contact customer support and wait for written return instructions before sending any product or parcel.

Mandatory Consumer Rights

Nothing in these Terms limits, excludes, or replaces any consumer right or remedy that cannot legally be excluded under the law applicable to your purchase.