Shipping & Returns
Last updated: July 13, 2026
At Ralvio Studio, we want your order experience to feel clear, thoughtful, and secure from start to finish. Please review the following information before placing your order.
Made-to-Order Processing
Ralvio pieces are made or prepared by hand with care.
Please allow approximately 15–25 business days for your order to be crafted, checked, and prepared before shipment. Business days do not include weekends or public holidays.
More detailed pieces, busy periods, product launches, or holiday seasons may require additional time. If we expect your order to take longer than the stated timeframe, we will contact you with an updated estimate and the available options.
Please note that the 15–25 business day timeframe refers to production and preparation only. Shipping transit time begins after your order has been dispatched.
Order Confirmation and Tracking
After placing your order, you will receive an order confirmation email at the email address provided during checkout.
Once your order has been completed and dispatched, you will receive a shipping confirmation email with tracking information when available.
Tracking information may take some time to update after the carrier receives the parcel.
Shipping and Delivery
Delivery time depends on your destination, the shipping carrier, customs processing, local postal services, and seasonal demand.
Any delivery estimate displayed at checkout is separate from the 15–25 business day crafting and preparation period.
Carrier or customs delays may occasionally occur after dispatch. These delays may be outside the direct control of Ralvio Studio.
If your tracking has not updated for an extended period or your parcel appears to be delayed, please contact us at:
support@ralviostudio.com
We will review the available tracking information and help you contact the relevant shipping provider where appropriate.
Shipping Address
Please make sure your name, shipping address, postal code, phone number, and other contact information are complete and accurate before placing your order.
If you notice an error after ordering, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered production or has been dispatched.
Additional shipping charges may apply if a parcel is returned or requires redelivery because of an incomplete or incorrect address provided by the customer.
International Shipping
International orders may be subject to customs duties, taxes, import fees, brokerage fees, or handling charges imposed by the destination country.
Unless clearly stated otherwise at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the customer.
Customs processing may also affect delivery time. Ralvio Studio does not control local customs decisions, processing times, or charges imposed by government authorities or shipping providers.
Order Changes and Cancellations
Please contact us as soon as possible if you need to change or cancel an order.
Because our pieces are made or prepared by hand, changes or cancellations may not be possible once production has begun.
We will review each request individually and explain the available options, subject to applicable consumer law.
Returns
We accept eligible return requests made within 14 days of delivery.
Before returning any item, you must contact our customer support team and receive return instructions.
Please do not send an item to our business mailing address or any other address unless our support team has specifically confirmed the correct return method and return address for your order.
Returns sent without prior authorization or without following the return instructions provided by our support team may be delayed, refused, or returned to the sender.
To be eligible for a return, the item must be:
- Unused and unworn
- Undamaged and unaltered
- Free from marks, scratches, odors, or signs of use
- Returned with its original packaging
- Accompanied by the order number or proof of purchase
- Returned according to the instructions provided by our support team
Standard Ralvio pieces that are prepared after an order is placed may be eligible for return if they meet all of the conditions above.
Personalized and Custom-Made Items
Personalized, engraved, specially altered, resized, or fully custom-made pieces may not be eligible for return or exchange unless they arrive damaged, defective, or incorrect, or where a return is otherwise required by applicable law.
If you are unsure whether your item is considered personalized or custom-made, please contact us before placing your order.
Earrings and Hygiene-Sensitive Items
For hygiene and safety reasons, earrings that have been worn, inserted, or tried on may not be eligible for return unless they arrive damaged, defective, or incorrect, or where otherwise required by applicable law.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, the customer is generally responsible for return shipping costs.
The return method and destination will be provided by our customer support team after your request has been reviewed.
Do not independently send a return to the address shown in our website footer, Privacy Policy, emails, or other business information.
We recommend using a tracked shipping service and keeping your shipping receipt and tracking number until the return has been completed.
Ralvio Studio is not responsible for a return parcel that is lost, damaged, or sent to an incorrect address before it reaches the return location specified by our support team.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- Your full name
- A brief description of the issue
- Clear photographs of the item
- Clear photographs of the packaging
- A photograph of the shipping label where possible
Please keep the item, packaging, and shipping materials until we have reviewed your request.
If the issue is confirmed, we will provide the appropriate next steps. Depending on the circumstances, this may include a replacement, repair, return, partial refund, or full refund.
Do not send the item back before receiving instructions from our support team.
Refunds
Once an authorized return has been received and inspected, we will notify you of the outcome by email.
If your return is approved, the refund will be issued to the original payment method used for the order.
Banks, card issuers, PayPal, and other payment providers may require additional processing time before the refund appears in your account.
Original shipping charges are generally non-refundable unless the item arrived damaged, defective, or incorrect, or a refund is otherwise required by applicable law.
Items returned used, worn, damaged, altered, incomplete, without their original packaging, or without following the return instructions may not qualify for a refund.
If a refund is approved for only part of an order, the refund will apply only to the approved item or amount.
Exchanges
Exchange availability depends on current stock, materials, product availability, and production capacity.
If you would like a different item or size, please contact us before returning your original order.
In some cases, the original item may need to be returned and refunded before a new order is placed.
Customers must not send an item for exchange until our support team has confirmed the available options and provided instructions.
How to Request a Return
To request a return, exchange, refund review, or assistance with a damaged, defective, or incorrect item, contact:
support@ralviostudio.com
Please include:
- Your order number
- Your full name
- The email address used for the order
- The item you wish to return
- The reason for your request
- Relevant photographs where applicable
Our customer support team will review your request and provide information about eligibility, the return method, the correct return address, packaging requirements, and the next steps.
Please wait for our reply before sending any item.
Business Mailing Address
Ralvio Studio
Room 2-216, Conference Center
South Section of Baojin Expressway
Rongcheng, Xiong’an Area
China (Hebei) Pilot Free Trade Zone
Hebei 071700
China
Email: support@ralviostudio.com
Important: The address above is our business mailing address and is not automatically our return address.
Do not send products, returns, exchanges, or parcels to this address unless our customer support team has specifically instructed you to do so in writing.
Applicable Consumer Rights
Nothing in this Shipping & Returns Policy limits any rights or remedies that cannot legally be excluded under the consumer protection laws applicable to your purchase.