Frequently Asked Questions
Find answers to common questions about orders, shipping, returns, and jewelry care.
How do I place an order?
Choose the item you would like to purchase, select any available options, add it to your cart, and complete checkout.
After your order is placed, you will receive an order confirmation email at the address provided during checkout.
How long does order processing take?
Ralvio pieces are made or prepared by hand.
Please allow approximately 15–25 business days for your order to be crafted, checked, and prepared before shipment. This timeframe does not include shipping transit time.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Do you accept returns?
We accept eligible return requests made within 14 days of delivery.
Please contact us before sending any item back. Our support team will review your request and provide the correct return method and return address.
Do not send returns to our business mailing address unless we have specifically instructed you to do so in writing.
How should I care for my jewelry?
Keep your jewelry away from water, perfume, cosmetics, chlorine, salt water, and harsh chemicals.
Remove it before showering, swimming, exercising, or sleeping. Store each piece separately in a dry place and wipe it gently with a soft cloth after wearing.
Will I receive tracking information?
Yes. Once your order has been completed and dispatched, we will send a shipping confirmation email with tracking information when available.
Tracking may take some time to update after the carrier receives the parcel.
How can I contact Ralvio Studio?
You can contact us through the Contact Us page or email us at support@ralviostudio.com.
We aim to reply within 1–2 business days.
NEED MORE HELP?
We’re here to help.
If you still have questions about your order, shipping, returns, or a Ralvio Studio piece, our support team will be happy to help.