Last updated: July 13, 2026

Ralvio Studio (“Ralvio Studio,” “we,” “our,” or “us”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, create or use a customer account, place an order, contact us, request customer support, or subscribe to The Ralvio Note.

By using our website or providing personal information to us, you acknowledge that your information will be handled as described in this Privacy Policy.

Who We Are

Ralvio Studio operates this website and is responsible for personal information collected directly through it, except where a third-party service provider processes information independently under its own privacy policy.

Contact details:

Ralvio Studio

Email:
support@ralviostudio.com

Business mailing address:
Room 2-216, Conference Center
South Section of Baojin Expressway
Rongcheng, Xiong’an Area
China (Hebei) Pilot Free Trade Zone
Hebei 071700
China

Information We Collect

We may collect personal information that you provide directly to us.

This may include:

• Your first and last name
• Email address
• Phone number
• Billing address
• Shipping address
• Postal code
• Customer account username
• Account and login-related information
• Order number
• Products purchased
• Products added to your shopping cart
• Order history
• Billing and shipping preferences
• Payment status and transaction information
• Delivery and tracking information
• Return, exchange, refund, or cancellation information
• Messages submitted through our Contact Us form
• Email addresses submitted through The Ralvio Note subscription form
• Customer service correspondence
• Information and attachments you voluntarily send to us regarding an order or product issue
• Any other information you choose to provide

Information Collected Automatically

When you visit or use our website, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Language and time zone settings
• Approximate location derived from your IP address
• Pages visited
• Products viewed
• Referring website or page
• Date and time of visits
• Shopping cart activity
• Checkout and account session information
• Cookie information
• Website error and diagnostic information
• Security and fraud-prevention information

This information may be collected through cookies, server logs, website software, security tools, and similar technologies.

How We Use Personal Information

We may use personal information to:

• Operate and maintain our website
• Provide access to website features
• Create and manage customer accounts
• Authenticate account logins
• Process password reset requests
• Maintain shopping cart and checkout sessions
• Process and fulfill orders
• Confirm payments and order status
• Prepare, package, and ship purchases
• Send order confirmation emails
• Send payment, shipping, refund, account, and security notifications
• Provide tracking information
• Respond to customer service inquiries
• Manage order changes, cancellations, returns, exchanges, and refunds
• Review reports of damaged, defective, lost, or incorrect items
• Maintain Contact Form and Newsletter submission records
• Send The Ralvio Note and other marketing communications when you have subscribed
• Prevent fraud, misuse, and unauthorized transactions
• Protect customer accounts
• Maintain website, email, and payment security
• Diagnose technical problems
• Create backups and maintain business records
• Comply with tax, accounting, customs, consumer protection, and legal obligations
• Establish, exercise, or defend legal claims
• Improve our website, products, communications, and customer experience

Legal Bases for Processing

Where applicable privacy law requires us to identify a legal basis, we process personal information on one or more of the following grounds.

Contract

We process information when it is necessary to provide products or services you request.

This includes:

• Creating and managing an account
• Processing an order
• Processing payment status
• Preparing and shipping an order
• Providing customer service
• Sending account and order notifications
• Handling returns, exchanges, cancellations, or refunds

Legal Obligations

We may process or retain information when necessary to comply with legal obligations, including:

• Tax and accounting requirements
• Customs and import requirements
• Consumer protection requirements
• Fraud prevention obligations
• Payment and financial record requirements
• Court orders or lawful government requests

Legitimate Interests

We may process information where reasonably necessary for our legitimate business interests, including:

• Operating and securing our website
• Preventing fraud and misuse
• Responding to customer inquiries
• Improving our services
• Maintaining records
• Protecting our customers
• Protecting our rights, property, and business

We consider whether these interests are balanced against your privacy rights where required by law.

Consent

We may rely on your consent for:

• Marketing emails
• The Ralvio Note
• Non-essential cookies
• Optional information you choose to provide
• Other activities where consent is required by applicable law

You may withdraw your consent at any time.

Withdrawing consent does not affect processing that occurred before the withdrawal or processing that is permitted under another legal basis.

Orders and Customer Accounts

Our store uses WooCommerce to provide ecommerce, shopping cart, checkout, account, and order-management functions.

When you place an order or create an account, we may collect and store information needed to manage your purchase and customer relationship.

This may include:

• Your name
• Contact details
• Billing address
• Shipping address
• Customer account information
• Order history
• Products ordered
• Order amount
• Payment status
• Shipping status
• Tracking information
• Customer service correspondence

We may use this information to complete your order, provide account access, respond to questions, and comply with business and legal recordkeeping requirements.

Passwords are handled through the website’s account system. We do not have access to customer passwords in readable form.

Payments and PayPal

Payments on our website may be processed through PayPal and payment methods made available through PayPal.

When you choose PayPal or another PayPal-supported payment method, information required to process the transaction may be transmitted to PayPal.

This information may include:

• Your name
• Email address
• Billing address
• Shipping address
• Phone number
• Order amount
• Currency
• Product and order information
• Shipping method
• Transaction identifiers
• Device and technical information
• Fraud-prevention information

We may receive limited information from PayPal, such as:

• Payment status
• Transaction identification number
• Payment method category
• Refund status
• Buyer contact information
• Information required to fulfill or manage the order

We do not intentionally receive or store full payment card numbers or card security codes through our website.

PayPal processes payment, account, identity, device, transaction, security, and fraud-prevention information under its own privacy statement, user agreements, legal obligations, and security procedures.

Your use of PayPal may also be subject to the privacy settings and choices available through your PayPal account.

Contact Us Form

When you submit the Contact Us form, we may collect:

• Your first and last name
• Email address
• Message
• Order-related details you choose to provide
• Technical information associated with the submission

Contact Form submissions may be:

• Stored in our website database
• Sent to our support email inbox
• Reviewed by our customer support team
• Used to reply to your request
• Retained for customer service and recordkeeping
• Used to manage fraud, disputes, returns, or order issues
• Retained where needed for legal or security purposes

When our support team replies to a Contact Form message, the reply may be sent to the email address you entered in the form.

Please do not submit the following through the Contact Us form:

• Full payment card numbers
• Card security codes
• Account passwords
• Government identification numbers
• Bank account passwords
• Other highly sensitive information

The Ralvio Note and Marketing Communications

When you subscribe to The Ralvio Note, we collect and store the email address you submit.

We may use your email address to send:

• Brand updates
• New arrival announcements
• Jewelry stories
• Gift ideas
• Product information
• Studio news
• Other marketing communications

Your subscription information may be stored in our website database and processed through our email systems or email service providers.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the email, where available, or by contacting:

support@ralviostudio.com

Unsubscribing from marketing messages will not stop essential communications relating to:

• Orders
• Payments
• Shipping
• Returns
• Refunds
• Customer accounts
• Password resets
• Security
• Customer service requests

Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Cookies are small files placed on your browser or device that help websites remember information and provide certain functions.

Necessary cookies may be used to:

• Keep the website functioning
• Maintain shopping cart contents
• Detect changes to the shopping cart
• Manage checkout sessions
• Keep customers signed in
• Provide customer account functions
• Remember selected preferences
• Protect website and account security
• Prevent fraud
• Support payment processing
• Remember dismissed website notices

WooCommerce may use session and cart-related cookies to locate and maintain shopping cart information.

PayPal and other payment services may also use cookies, device identifiers, or similar technologies when their payment features are displayed or used.

We may use analytics, performance, or similar tools if they are enabled on the website.

Where required by law, non-essential analytics, advertising, or tracking technologies will be used only after appropriate notice or consent has been provided.

You can control or delete cookies through your browser settings.

Blocking necessary cookies may prevent parts of the website from working properly, including:

• Shopping cart
• Checkout
• Customer account
• Login
• Payment
• Security functions

How We Share Personal Information

We do not sell or rent personal information for monetary consideration.

We may share personal information only when reasonably necessary to operate our website, fulfill orders, provide customer service, process payments, maintain security, or comply with legal obligations.

Personal information may be shared with categories of service providers including:

• Payment processors, including PayPal
• Banks, payment networks, and financial institutions
• WooCommerce and ecommerce software providers
• Website hosting providers
• Email hosting and email delivery providers
• Contact Form and Newsletter service providers
• Website maintenance and technical support providers
• Security and fraud-prevention providers
• Backup and data-storage providers
• Shipping carriers
• Postal services
• Fulfillment partners
• Customs authorities
• Tax and accounting advisers
• Legal advisers
• Insurance providers
• Government authorities
• Courts
• Law enforcement
• Regulators

Service providers may receive only the information reasonably necessary to provide their services.

Some service providers may process personal information under our instructions, while others may process information independently under their own privacy policies and legal obligations.

We may also disclose information when reasonably necessary to:

• Complete a transaction
• Deliver an order
• Prevent or investigate fraud
• Protect website or account security
• Enforce our policies or agreements
• Respond to a lawful request
• Comply with applicable law
• Protect our rights, property, customers, or safety
• Handle a business reorganization, financing, sale, merger, or transfer

Shipping and Fulfillment

We may share information required to prepare, ship, track, deliver, return, or clear your order through customs.

This information may include:

• Your name
• Shipping address
• Postal code
• Phone number
• Email address
• Order number
• Product information
• Parcel value
• Shipping service
• Customs documentation
• Tracking information

Shipping carriers, postal services, fulfillment partners, and customs authorities may process this information under their own policies and legal requirements.

International Processing and Transfers

Ralvio Studio operates from China and may serve customers in multiple countries.

Your personal information may be processed, accessed, or stored in China or in other countries where our service providers operate.

These providers may include:

• Payment providers
• Website hosting providers
• Email providers
• Shipping carriers
• Security providers
• Technical service providers
• Data-storage providers

Privacy and data protection laws in these countries may differ from the laws in your country.

Where required by applicable law, we will use reasonable contractual, technical, organizational, or other safeguards for international transfers of personal information.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods depend on the type of information, the reason it was collected, and applicable legal requirements.

We may retain:

Order and Transaction Records

Order, payment status, shipping, refund, and transaction records may be retained for tax, accounting, fraud prevention, warranty, dispute, consumer protection, and legal purposes.

Customer Account Information

Account information may be retained while the account remains active and for a reasonable period afterward.

Contact Form Submissions

Contact Form records may be retained while needed to respond to your request, provide support, manage disputes, prevent fraud, or maintain customer service records.

Newsletter Subscription Information

Subscription information may be retained until you unsubscribe, withdraw consent, or the information is no longer needed.

Security and Technical Records

Server logs, security records, and technical information may be retained for a reasonable period to investigate fraud, misuse, unauthorized access, or technical problems.

We may retain certain information for longer where required by law or needed to establish, exercise, or defend legal claims.

When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.

Data Security

We use reasonable technical and organizational measures designed to protect personal information from:

• Unauthorized access
• Unauthorized disclosure
• Alteration
• Loss
• Misuse
• Destruction

These measures may include:

• Encrypted website connections
• Account authentication
• Access restrictions
• Security monitoring
• Website backups
• Anti-fraud controls
• Authenticated email delivery
• Software and security updates

However, no website, email system, payment service, storage system, or internet transmission can be guaranteed to be completely secure.

You are responsible for keeping your account password confidential and for notifying us if you believe your account has been accessed without permission.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request a copy of certain personal information
• Request correction of inaccurate or incomplete information
• Request deletion of certain information
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent
• Unsubscribe from marketing communications
• Request data portability where applicable
• Ask how information is being used
• Ask who information has been shared with
• Lodge a complaint with an applicable privacy or data protection authority

These rights may be subject to legal limitations or exceptions.

For example, we may need to retain order or transaction information to meet tax, accounting, fraud prevention, dispute, consumer protection, or legal obligations.

To submit a privacy request, contact:

support@ralviostudio.com

Please include enough information for us to identify your request and the relevant account or transaction.

We may ask you to verify your identity before completing a request.

Marketing Choices

You may withdraw consent to marketing emails at any time.

You may do so by:

• Using an unsubscribe link included in a marketing email, where available
• Contacting support@ralviostudio.com

We may retain limited information necessary to record and respect your unsubscribe request.

Children’s Privacy

Our website and products are not directed to children.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, contact:

support@ralviostudio.com

We will review the request and, where appropriate, delete the information.

Third-Party Websites and Services

Our website may contain links to third-party websites and services, including:

• PayPal
• Shipping providers
• Social media platforms
• Other external websites

We do not control and are not responsible for the privacy, security, availability, or content practices of third parties.

Information you provide directly to a third party is governed by that third party’s privacy policy and terms.

We encourage you to review third-party privacy policies before providing personal information.

Business Transfers

If Ralvio Studio is involved in a merger, acquisition, restructuring, financing, sale, or transfer of all or part of its business or assets, personal information may be disclosed or transferred as part of that transaction.

Where required, we will provide notice or take other steps required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy when our:

• Website changes
• Products or services change
• Payment methods change
• Technology changes
• Business practices change
• Service providers change
• Legal obligations change

The updated version will be posted on this page.

The “Last updated” date at the top of this Privacy Policy will show when the latest changes were made.

Contact Us

For questions, privacy requests, or concerns about how we handle personal information, please contact:

Ralvio Studio

Email:
support@ralviostudio.com

Business mailing address:
Room 2-216, Conference Center
South Section of Baojin Expressway
Rongcheng, Xiong’an Area
China (Hebei) Pilot Free Trade Zone
Hebei 071700
China